Feedback Survey

Please take a moment to complete this survey, based on your latest visit to the practice. Do we need a pat on the back or a kick up the backside? We really value your feedback and will take it on board to improve our services.

 Yes No


What date did you visit the clinic?


Was your phone call answered promptly?

 Yes No


Was our telephone response helpful and polite?

 Yes No


Was your appointment time convenient?

 Yes No


Was our waiting room comfortable and clean?

 Yes No


Was the receptionist polite & helpful?

 Yes No


Was the rest of the clinic clean?

 Yes No


Did you notice any unpleasant smells?

 Yes No


Do you feel you waited a long time to see the Vet?

 Yes No


Was the Vet Nurse helpful and careful with your pet?

 Yes No


If your pet stayed with us, was he/she clean when returned to you?

 Yes No


Was our payment policy clearly explained to you?

 Yes No


Was the account presented in enough detail?

 Yes No


Would you recommend our Veterinary practice to your friends?

 Yes No


Which Vet did you see?

 Kate Haines Amanda Rhodes-Andrew Dr Kay Mitchell Dr Fiona Armstrong Dr Foo Cheong, Chan Can't remember


Was the Vet polite and genuinely concerned about your pet’s health?

 Yes No


Did the Vet explain your pet’s problem clearly and completely?

 Yes No


Did the Vet offer appropriate treatment options?

 Yes No


Do you feel your pet received quality professional health care?

 Yes No


Any other comments?