Feedback Survey

Please take a moment to complete this survey, based on your latest visit to the practice. Do we need a pat on the back or a kick up the backside? We really value your feedback and will take it on board to improve our services.

    YesNo

    What date did you visit the clinic?

    Was your phone call answered promptly?

    YesNo

    Was our telephone response helpful and polite?

    YesNo

    Was your appointment time convenient?

    YesNo

    Was our waiting room comfortable and clean?

    YesNo

    Was the receptionist polite & helpful?

    YesNo

    Was the rest of the clinic clean?

    YesNo

    Did you notice any unpleasant smells?

    YesNo

    Do you feel you waited a long time to see the Vet?

    YesNo

    Was the Vet Nurse helpful and careful with your pet?

    YesNo

    If your pet stayed with us, was he/she clean when returned to you?

    YesNo

    Was our payment policy clearly explained to you?

    YesNo

    Was the account presented in enough detail?

    YesNo

    Would you recommend our Veterinary practice to your friends?

    YesNo

    Which Vet did you see?

    Was the Vet polite and genuinely concerned about your pet’s health?

    YesNo

    Did the Vet explain your pet’s problem clearly and completely?

    YesNo

    Did the Vet offer appropriate treatment options?

    YesNo

    Do you feel your pet received quality professional health care?

    YesNo

    Any other comments?

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