Feedback Survey

Please take a moment to complete this survey, based on your latest visit to the practice. Do we need a pat on the back or a kick up the backside? We really value your feedback and will take it on board to improve our services.

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What date did you visit the clinic?


Was your phone call answered promptly?

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Was our telephone response helpful and polite?

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Was your appointment time convenient?

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Was our waiting room comfortable and clean?

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Was the receptionist polite & helpful?

YesNo


Was the rest of the clinic clean?

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Did you notice any unpleasant smells?

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Do you feel you waited a long time to see the Vet?

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Was the Vet Nurse helpful and careful with your pet?

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If your pet stayed with us, was he/she clean when returned to you?

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Was our payment policy clearly explained to you?

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Was the account presented in enough detail?

YesNo


Would you recommend our Veterinary practice to your friends?

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Which Vet did you see?


Was the Vet polite and genuinely concerned about your pet’s health?

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Did the Vet explain your pet’s problem clearly and completely?

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Did the Vet offer appropriate treatment options?

YesNo


Do you feel your pet received quality professional health care?

YesNo


Any other comments?


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